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Master Cancel

Bookings for the Farmhouse, Annex and Glamping placed after 17th August 2020 and before the  - 6th January 2021 have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival.

FOR THE PERIOD 60 DAYS PRIOR TO 2 DAYS PRIOR

If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Refund payment for cancelled booking will be released back to the cancelling guest within seven days of check in date. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund.

Example: for a check-in on Friday you could cancel the prior Wednesday before 16.00 and be reimbursed in full, but not on Thursday (1 day prior) or Friday (day of check-in). 

For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations and will give you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

FOR THE PERIOD FROM DATE OF BOOKING TO 60 DAYS PRIOR

Our usual terms and conditions apply as they also would in the event of any failure of the master cancel system.

FOR THE PERIOD 2 DAYS PRIOR TO CHECK IN

The period for 2 days (48 hours) prior to Check in date and time is NOT COVERED by either of these cancellation policies, and no refund of any amount would be made under any circumstances. For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER/( OWNER CANCELLATION incl)
If for any reason we are unable to provide the accommodation, we would request that you cancel the booking and the above CANCELLATION terms apply.

IS ANY SCENARIO NOT COVERED BY MASTER CANCEL?
The following instances are not covered by Master Cancel:
War, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power; acts of terrorism committed for political, religious, ideological, or similar purposes;actions intended to prevent any of the above.

In addition to our usual terms and conditions, and Master Cancel we have special goodwill booking terms in place to ensure if your holiday is not able to proceed directly due to Covid 19 on request we could also postpone your holiday to any available date in the future 12 months, subject to all else as usual.

We recommend guests take out personal travel insurance to cover any eventualities as is usual with any foreign or UK holiday